Terms of Service

Effective Date: June 17, 2026

Section 1 - Overview & Acceptance of Terms

This website (www.tcozy.shop) is operated by BASSIKE RETAIL PTY LIMITED. Throughout the site, the terms "we", "us" and "our" refer to BASSIKE RETAIL PTY LIMITED, operating the brand Tcozy. By accessing our platform and purchasing items from us, you engage in our "Service" and agree to be contractually bound by the following terms and conditions, including additional hyperlinked policies outlined herein.

Please read these Terms of Service carefully before browsing or placing an order. If you do not agree to all clauses, you must immediately cease accessing the website.

Section 2 - E-Commerce Store Eligibility

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction of residence, or that you have given us explicit consent to allow any of your minor dependents to utilize this platform. You may not use our premium homeware items for any illegal or unauthorized purpose, nor may you violate local consumer protection statutes through the use of the Service.

Section 3 - Transactional Terms, Pricing, & Currency Conversion

All commercial sales on www.tcozy.shop are strictly executed under the following framework:

• Currency Standard: Every price listed on our checkout is fixed in United States Dollars (USD).
• Singapore Market Localization: For Singaporean patrons, your local financial institution may apply minor nominal cross-border conversion or multi-currency processing fees depending on your card issuer. Tcozy is not liable for these proprietary bank fees.
• Price Modifications: Prices for our ceramic and kitchenware collections are subject to adjustment without prior notification due to raw clay material market variations or logistics fuel price index changes.

Section 4 - Order Accuracy & Account Responsibility

We reserve the right to refuse or limit any order placed with us. In the event that we modify or cancel an order, we will notify you by contacting the email address or telephone number provided at the time the order was formalized. You agree to provide current, comprehensive, and accurate purchase and account details for all acquisitions made at our store.

Section 5 - Linkage to External Third-Party Gateways

Certain components of our service require processing through external high-security environments, such as official tier-1 credit card vaulting services, PayPal, or specialized Google pay networks. We are not responsible for examining or evaluating the content or internal functionality of these external processing modules.

Section 6 - Prohibited Digital Activities

In addition to standard behavioral prohibitions set forth in common law, you are prohibited from utilizing the site or its descriptive assets: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to infringe upon or violate our intellectual property rights or those of others; (d) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service.

Section 7 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. In no case shall BASSIKE RETAIL PTY LIMITED, our directors, officers, employees, or manufacturing partners be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of our products procured via the service.

Section 8 - Governing Law & Jurisdiction

These Terms of Service and any separate transactional agreements whereby we provide you Services shall be governed by and construed in accordance with the statutory laws of New South Wales, Australia, whilst fully respecting mandatory local consumer protections applicable within the Republic of Singapore.

Section 9 - Updates to the Terms

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, alter or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check our website periodically for changes.