Contact Information

Welcome to Tcozy. We are committed to providing exceptional customer service and ensuring full transparency for our global consumers. If you have any inquiries regarding our products, orders, shipping, or returns, please do not hesitate to contact our dedicated support team through the official channels listed below.

Corporate Ownership & Legal Entity

The Tcozy brand, website www.tcozy.shop, and all operations are fully owned, managed, and legally operated by the corporate entity registered below:

• Legal Corporate Name: BASSIKE RETAIL PTY LIMITED
• Australian Company Number (ACN): 135 343 832
• Australian Business Number (ABN): 83 135 343 832
• D-U-N-S® Number: 757509174
• Registered Business Address: Unit 14, 2 Daydream Street, Warriewood, NSW, 2102, Australia

Target Market & Transactional Currency Notice

Tcozy dynamically operates across global fulfillment corridors with a key focal market in Singapore. To ensure localized billing stability and secure payment compliance via our international checkout gateways, all transactions, invoices, and prices displayed on www.tcozy.shop are exclusively denominated in United States Dollars (USD).

Please Note: We do not accept physical unscheduled drop-ins or customer walk-ins at our corporate registry office in Warriewood. For all product returns, please contact customer support via email to initiate the official authorized return authorization protocol.