Shipping Policy

Thank you for choosing Tcozy for your modern ceramic homeware collections. We are committed to rendering transparent, highly reliable cross-border shipping experiences to our valued patrons in Singapore. Please meticulously review the logistics protocols outlined below to understand our transit timelines and structural fulfillment metrics.

1. Detailed Timeline Breakdown & Order Cut-off

Our distribution apparatus functions under a dual-tier logistics window designed to avoid unexpected shipping delays:

• Order Cut-Off Time: 5:00 PM (SGT / Singapore Standard Time) every business day. Orders finalized after this hour will be integrated into the following business day's processing cycle.
• Order Handling Phase (1-3 Business Days): During this operational window, all item weights are cataloged, quality control checks are performed to ensure pristine matte glaze consistency, and secure shock-absorbing drop-tested packaging layouts are completed. Orders are not packed or dispatched during local public holidays or weekends.
• Transit Phase (7-13 Business Days): Shipments are dispatched from our regional manufacturing fulfillment nodes via premium international air freighters directly into Singapore. Final last-mile postal deliveries are executed by reliable domestic parcel couriers.

2. Real-Time Tracking Integration

Transparency is our operational priority. Within 24 hours of your package being handed over to our international carrier line, an automated shipping confirmation dispatch containing a unique tracking alphanumeric identifier will be forwarded to your registered email address. Patrons can trace their package route in real-time via standard universal tracking engines or our built-in web portal.

3. Address Rectifications & Delivery Limitations

Patrons bear the complete legal obligation to ensure that all characters entered during the checkout phase are accurate and up to date. If you recognize an error within your shipping information, you must immediately email info@tcozy.shop within 12 hours of order placement. Once a tracking number is generated and assigned to a parcel, we are unable to alter or redirect the delivery trajectory. Please note we do not ship to P.O. Boxes or restricted military installation coordinates within Singapore.

4. Customs Duties, Import Imposts & Fees

Since all items are denominated in USD, your import clearance may be governed by local Singapore customs frameworks. Under Singaporean fiscal rules, import Goods and Services Tax (GST) or standard import thresholds may apply. Patrons are solely responsible for coordinating with local delivery hubs if any localized clearance data or formal document declarations are requested by Singapore customs authorities.

5. High-Security Fragile Transit Protection Guarantee

Ceramics are inherently fragile. To counteract risks during transport across flight routes, Tcozy uses thickened double-layer corrugated boxes reinforced with custom-molded biodegradable EPE foam structures. If a package experiences exceptional handling stress resulting in breakage, please consult our Refund Policy immediately for a swift resolution.